Restoration Account Representative/Collector

2 months ago


United Water Restoration, Florida’s fastest growing Water/Fire/Mold Restoration company is looking for a talented, experienced, detail oriented Full Time Vendor Program Assistant to join our Corporate team!

We have been assisting our clients repair their homes after damages for over 14 years now. We’re expanding our team and we want you to be a part of our United Family.

Take a look at our employee testimonial video here!

What we’re looking for:

  • Dependable – You’re here on time every day ready to work.
  • Detailed – Pay close attention to all the small things when working on tasks and projects.
  • Organized – Have a system for organizing thoughts and projects.  Plan ahead, open minded and flexible.
  • Ambitious – You’re not looking to settle. You set a goal and you achieve it; you’re looking to grow and challenge yourself. We’re a growing company and we want someone who’s looking to grow and develop with us.

Benefits – What we’ll bring to the table

  • Medical, Dental, Vision + 401k with employer matching
  • Paid Vacations and Paid Holidays
  • We are an Equal Opportunity Employer
  • Pay commensurate with experience

Responsibilities and Duties

  • Direct contact with homeowners, insurance companies, vendor programs and adjusters. Responsible for keeping an open line of communication with insurance companies/adjusters and homeowners regarding the loss
  • Reviewing and sending claims related documentation to Insurance Companies, Vendor Programs and Desk Adjusters
  • Follow-up with insurance carriers and vendor programs regarding the status of claims
  • Assist technicians with field duties and communications to adjusters/homeowners/carriers (including Demolition approvals, supplemental services needed, difficulties with homeowners, ect.)
  • Follow-up with technicians on any missing documentation needed to complete the job
  • Work closely with Vendor Relations Director to ensure top scores and quality with all vendor programs

Qualifications and Skills

  • Knowledge of claims process and restoration industry practices (REQUIRED)
  • Customer Service experience
  • Water restoration or property claims adjusting preferred, plus if you have worked with vendor programs such as Contractor’s Connection
  • Proficiency in computer applications such as Microsoft Office Applications, Outlook, Excel, Web Browsers, SmartSheet, PSA, Encircle, etc.
  • Strong organizational skills
  • Strong Communication, both written and verbal.
  • Ability to work both within a team, and independently
  • High School or Equivalent education
  • Must be able to pass a background check
November 23, 2022