Collection Specialist Must have a strong background in the Collection Industry. WHO WE ARE United Water Restoration Group is a 24/7 Emergency Fire, water and mold Restoration company. When our clients experience damage to their home our business, our mission is to bring them back their pre-loss condition. A DAY IN THE LIFE OF A Collections Supervisor The Collection Supervisor’s primary responsibility is to develop the collections department. The Supervisor will be responsible for ongoing monitoring and assessment of the collection strategy and KPIs of the business. The Supervisor is responsible for assessing the collectability of clients’ accounts receivable and their likelihood to satisfy their financial obligations to United Water Restoration.
Analyze payment trends by client or client group and take action to address and or notify management when necessary
Resolve client claims and disputed items while providing feedback to those processes to prevent similar errors in the future
Handle escalated credit and collections decisions and must be able to gather and analyze credit, financial, and other pertinent data to determine next steps
Partner with internal departments to support strategic goals while mitigating risk.
Communicate with Field Operations and headquarters regarding account and portfolio status
Manage escalation and exception processes.
Ability to present information and respond to questions from internal business partners and clients
Provide performance metrics to reflect key measurements in the department
Minimize losses due to bad debt
Be actively involved in department continuous improvement projects by identifying improvement opportunities, working on a project team, or leading a project
ABOUT YOU
5 years commercial collections experience or equivalent combination of education and experience preferred.
Effective collections, issue resolution, deduction management, and negotiation skills
Ability to communicate professionally and effectively with all levels of internal and external management through various methods of communication
Ability to work with customers in sometimes difficult and confrontational situations
Ability to prioritize tasks in a fast-paced environment.
Must have exemplary oral and written communication skills.
High Proficiency with Microsoft Office products such as Outlook, Word, Excel and Power Point.
